Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement. We are only able to offer a replacement if the item is in stock.

CONDITIONS FOR RETURNS

• The goods were purchased in the last 30 days
• The goods are in the original packaging
• Product isn't used or damaged

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (order number). 

To start a return, you can contact us at info@medigrade.store. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Refunds will always be made back to the original method of purchase. We will cover the cost of return postage once your return is accepted.

There are certain situations where only partial refunds are granted (if applicable). 

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

You should send the Goods to the following address:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping cost is non-refundable.

If you have any questions about our Returns and Refunds Policy, please contact us at info@medigrade.store

FEBRUARY 2023